Under Windows 2000/ XP the folder “LaserSoft Imaging” can be found at:Ĭ:/documents and settings /Your user name/Application Data (this is a hidden folder, you will have to make it visible in the folder preferences on windows) In all cases you will delete the folder named “LaserSoft Imaging” will be deleted. WARNING: deleting the preferences folder willl set SilverFast back to the factory settings and you will loose all your settings and customizations as well as the NegaFix profiles created by you. For this operation SilverFast and SilverFast Launcher must be closed. If for any reason the service dialogue does not work or you have an older version of SilverFast without this option, there is still a possibility of manually finding and deleting the folder containing the preferences to set SilverFast back to the factory settings. – Delete Preference files, this is the most relevant button in this case, pressing it will set the preferences back to the factory settings. – Reset Serial Number will delete the serial number of SilverFast, IMPORTANT, if you press this button, your serial number will be deleted and you will have to re-activate the product (most likely having the original installation CD inserted into the computer drive). – Copy support info to desktop, will copy some files to your desktop, those files are required by our support team should you contact them over our support assistant. Service dialogue, note the three options you have available
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